Shipping Policy

Shipping Policy

This policy applies to orders placed on this website. It is written for U.S. customers first, with limited international options. For questions, contact us via /pages/contact.

1) Order Processing

  • Handling time: 1–2 business days (Mon–Fri; U.S. holidays excluded). Peak seasons may add 1–2 days.
  • Cutoff: Orders placed after 12:00 noon (warehouse local time) process next business day.
  • Pre-orders/Backorders: Estimated ship dates shown at checkout and in confirmation email.

2) Methods & Estimates

Region Economy Expedited Express
USA (contiguous) 3–7 business days 2–4 business days 1–2 business days
USA (AK/HI/APO/FPO/DPO) 5–12 business days — 2–4 business days
Canada 5–10 business days 3–7 business days 2–4 business days
Other International 7–20 business days 5–12 business days 3–7 business days

Severe weather, customs, or carrier constraints may extend delivery times.

3) Rates, Free Shipping & Taxes

  • Real-time rates at checkout.
  • Free shipping (USA contiguous): orders of $50+ USD ship free via a tracked method.
  • Sales tax where required. International duties/VAT/brokerage are recipient’s responsibility unless otherwise stated.

4) Product Notes

  • Store sealed bags cool and dry, away from heat/sun.
  • We do not ship to regions restricting import of coffee powders/functional foods. Customs refusals follow the Return Policy.
  • Large orders may ship in multiple boxes.

5) Tracking

  • Shipping confirmation email includes a tracking link.
  • Tracking visibility varies by carrier/country.

6) Address Accuracy & Delivery

  • Provide complete, accurate address and reachable phone.
  • Carrier fees for re-delivery/address corrections may be billed to buyer.
  • PO Boxes/APO/FPO/DPO supported where eligible.

7) Delivery Issues (Lost/Damaged/Short)

  • For damaged/missing items, take photos and contact support within 72 hours.
  • “Delivered” but can’t find it? Check with household/neighbors and contact carrier and our support within 7 days.
  • Risk transfers upon delivery per carrier policy.

8) Subscriptions

  • Recurring orders follow your schedule. Modify/pause/cancel before the next billing date.
  • Orders already generated for the cycle may not be canceled; see Returns.

9) Changes & Support

  • Request address changes or holds before dispatch via /pages/contact.
  • Orders due to obvious system/typographical errors or potential fraud may be canceled and refunded.

10) Updates

We may update this Shipping Policy; the latest version on this page controls.