About Us

We exist to help people feel better—clearer, calmer, and more energized—through thoughtful ingredients, honest formulas, and responsible sourcing. Every product is made to be simple to use, transparent by design, and backed by a friendly support team.

Our Commitments

• Transparency: Clear labels, real ingredients, practical guidance.
• Safety & Quality: Produced to high standards with routine quality checks.
• Great Experience: Fast support, fair policies, and continuous improvement.
• Privacy: We protect your personal data and use it only when necessary to serve you.

Contact

• Phone: 617-221-3852
• Address: 600 Congress Ave., Fl. 14, Austin, TX 78701
• Email: info@ryzesupermoods.com
• Support Hours: Mon–Fri, 9:00–18:00 (local time; holidays excluded)

Scope

These policies apply to purchases and services on our website, including promotions, subscriptions, and customer support. By placing an order or using our services, you agree to the terms below.

Products & Use

• Our products are foods/beverages or functional foods. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.
• If you are allergic, pregnant/nursing, have a medical condition, or take medication, consult a qualified healthcare professional before use.
• Follow the directions on the label. Issues caused by misuse or improper storage are not covered by warranty.

Pricing & Promotions

• All prices are shown at checkout and may change without prior notice.
• Discounts, coupons, and gifts follow their posted rules and time limits and cannot be exchanged for cash.
• We may cancel and refund orders created due to obvious system or typographical errors.

Orders & Shipping

• Available shipping methods, areas, costs, and estimated times are shown at checkout.
• Orders are processed as quickly as possible; holidays or severe weather may cause delays.
• Please provide accurate shipping information. Re-delivery fees caused by incorrect addresses or failed delivery attempts may be charged to the buyer.
• If a parcel arrives damaged or short, take photos at delivery and contact support immediately.

Returns & Refunds

• Return window: Unopened items in resellable condition may be returned within 30 days of delivery (keep your order number and proof of purchase).
• Non-returnable: Opened food/beverage items, free gifts, items marked final sale, or products damaged by misuse.
• Quality issues: Contact us within 72 hours of delivery with photos/video and the order number; after verification we will replace or refund.
• Refund timing: Once returned items pass inspection, refunds are issued to the original payment method within 3–10 business days (payment provider dependent).
• Subscriptions (if applicable): You can modify, pause, or cancel in your account at any time; orders already generated for the current cycle may not be canceled.

Payments & Security

• Accepted payment methods are shown at checkout.
• Transactions are processed by compliant payment gateways. We do not store your full card details.
• We may contact you to verify unusual orders or cancel transactions that appear fraudulent to protect customers.

Privacy (Summary)

• We collect only the data needed to fulfill orders, provide support, run our site, and comply with the law.
• You may request access, correction, or deletion of your personal data where legally permitted.
• For details, please see our full Privacy Policy.

Intellectual Property

All trademarks, text, images, videos, graphics, and page designs on this site are protected by intellectual-property laws. Do not copy or use them commercially without written permission.

User Conduct

• No illegal, infringing, defamatory, or misleading content.
• No malicious attempts to attack, scrape, or disrupt the website or services.

Disclaimers & Limitation of Liability

• To the maximum extent permitted by law, we are not liable for delays caused by carriers, force majeure, or misuse of products.
• We strive to keep information accurate but are not responsible for temporary errors due to system or network issues.

Governing Law & Disputes

These terms are governed by the applicable laws of our place of business. Disputes should first be resolved amicably; if that fails, they may be brought before a court of competent jurisdiction or an agreed arbitration body.

Updates

We may update these policies from time to time. Updates will be posted on this page with the date below. Continued use of our website or services means you accept the updated terms.

Last Updated: 2025-10-08